Terms and Conditions

Booking training with us

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• Courses must be paid in full at the time of booking and prior to the start date.

• Payments are made online via debit and credit cards, Apple Pay and other third party payment services. 

• Payments are processed via our online payment gateway.

• You will receive a booking confirmation email immediately on a successful payment being taken.

• The joining instructions for the course will follow on email approx 24 hours after the booking confirmation.

• A completed learner form is required prior to the course start date, this will be emailed to you, or you can find the link in the Resources section of the website.

 

Course Cancellations 

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If you need to cancel your course:
We require a minimum amount of people to attend a course in order for it to run effectively. Should you book a course and then decide that you cannot attend those dates or wish to cancel, we offer the following: ​

 

• More than 14 calendar days before the course start we can offer a full refund or full credit against that value for a future course date. 

• Between 14 and 7 days before the course start we can offer a 50% refund or full credit against that value for a future course date. 

• Less than 7 days notice we can offer a 25% refund or full credit against that value for a future course date. 

If 40 North UK needs to cancel the course:
We endeavour to not cancel any training course that you book, however, in order for certain courses to run we require a minimum number of participants as team working is often integral to the learning outcomes. Should we have the need to cancel a course you have booked we will contact you as soon as possible. 

 

You can choose:  

• A full refund 

• Alternative dates 

• A credit for future bookings 

 

Course Requirements 

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It is your responsibility to ensure that you meet the course requirements prior to booking your desired course. These requirements can be based on those set by awarding organisations or, by us, as a responsible training organisation to ensure the health and safety of students. 

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Reasonable adjustments are, where possible made to be inclusive of all learners needs. However there are some physical attributes in a number of the courses we deliver that could exclude individuals with reduced mobility, strength or have certain phobias. 

 

Drugs, Alcohol and Conduct

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Drugs and Alcohol

40 North UK Ltd operates a zero tolerance to drug and alcohol when participating in our training courses. 

If it is suspected that you are under the influence of drugs or alcohol you will be asked to participate in a drug and alcohol saliva test to ensure your safety and that of other students and faculty. 

If you decline to participate in the test, you will not be able to proceed with the training course and no refund will be given. 

If you provide a positive test, a further test from a separate batch number can be offered. If this is declined or both tests are positive you will not be able to proceed with the course and no refund will be given. 

 

Bullying, harassment or inappropriate behaviour 

40 North UK operates a zero tolerance approach to bullying, harassment, inappropriate, violent or threatening behaviour. Should you conduct yourself in this manner you will not be able to proceed with the training course and no refund will be given. 

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